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GUIDE

10 Metrics & KPIs To Manage Your Workforce For Operational Excellence

Fundamentals for managing cost, waste, and performance. 

BUSINESS BRIEF

10 Metrics & KPIs To Manage Your Workforce For Operational Excellence

Fundamentals for managing cost, waste, and performance 

Digital transformation has increased the complexity, customizability, and volume of customer requirements and requests. It’s unclear what truly influences your labor costs between customers, product types, and processes. Productivity metrics in isolation no longer work. What’s needed now is to break down labor cost and performance into standard metrics that account for workflow variance, and that capture 100% of team hours.

Today, operations managers rely on Operations Financial Management (OpsFM) systems to operate efficiently. A critical component of these systems is the identification of key management metrics. 

In this guide, you will learn:

  • 10 metrics broken down into four categories: Labor Metrics, Time Metrics, Cost Metrics, and 3PL Metrics
  • The use cases of each metric
  • The questions answered by each metric